Terms & Conditions

1. Application of these terms

These Terms & Conditions apply when you browse, use or purchase goods through the Deals & More website. By placing an order, you agree to these terms together with our Privacy Policy, Returns & Refunds Policy and Delivery Policy.

Nothing in these terms is intended to exclude, restrict or replace any right or remedy that cannot lawfully be excluded under South African consumer law.

2. Products and availability

We take reasonable steps to ensure that product descriptions, images, specifications, pricing and availability displayed on the website are accurate.

Product images may be illustrative and colours or appearance may vary depending on the product, manufacturer and device used to view the website.

All products are subject to availability. If a product becomes unavailable after an order has been placed, we will notify you and provide the appropriate remedy, including a refund where required.

3. Prices

All prices displayed on the website are in South African Rand (ZAR).

The product price and any applicable delivery charge will be displayed before you submit your order. The total payable amount will be shown during checkout before payment.

AHA Group (Pty) Ltd is not currently registered as a VAT vendor. Deals & More therefore does not separately charge output VAT on customer purchases.

If a genuine and obvious pricing or catalogue error occurs, we may contact you before fulfilment to correct the transaction or cancel the affected item or order and refund any amount already paid, subject always to applicable law and your statutory consumer rights.

4. Placing an order

Before submitting an order, you are given an opportunity to review your cart, customer details, delivery selection and total amount payable.

You are responsible for ensuring that the information supplied during checkout is complete and accurate.

Once payment has been successfully confirmed, we will create the order and send an order confirmation to the email address supplied during checkout.

Your order number should be quoted whenever you contact us regarding an order.

5. Payment

Payment must be completed using one of the payment methods made available during checkout.

Card and other supported electronic payments are processed through approved third-party payment service providers. Deals & More does not require you to send card details directly to us by email or telephone.

An order will not be treated as paid until the payment provider and our systems have successfully confirmed the payment.

6. Delivery and collection

Available delivery or collection options and their charges are displayed during checkout. Where Pargo pickup is available, you will be asked to select an eligible pickup point before completing payment.

Delivery or collection timing may depend on stock availability, supplier processing and the delivery provider. We will fulfil orders within the period communicated to you or within the period required by applicable law where no different period has been agreed.

Please wait for confirmation that your order is ready for collection before travelling to a pickup point.

Further details are available in our Delivery Policy.

7. Returns, refunds and defective goods

Your rights to return goods or request a refund depend on the circumstances of the purchase and the nature and condition of the product.

Goods supplied to consumers are subject to the statutory warranty of quality provided by the Consumer Protection Act. Where goods fail to meet the applicable statutory standards within the prescribed period, you may be entitled to remedies including repair, replacement or refund in accordance with the law.

Electronic transactions may also carry cancellation or cooling-off rights where the Electronic Communications and Transactions Act applies and where the transaction is not excluded from those rights.

Please see our Returns & Refunds Policy for the process to follow.

8. Customer accounts

You may be able to purchase as a guest or create a customer account. If you create an account, you are responsible for keeping your login credentials secure and for providing accurate information.

Registered customers can use their account to access available order, return, address, profile and support functionality.

9. Personal information

We process personal information required to operate the store, fulfil orders, provide customer support, prevent fraud and comply with legal obligations.

Our handling of personal information is explained in our Privacy Policy.

10. Website use

You may not use the website to commit fraud, interfere with its operation, attempt unauthorised access, introduce malicious software, misuse another person's account or engage in unlawful activity.

We may restrict access where reasonably necessary to protect customers, the website, our systems or third parties.

11. Intellectual property

The Deals & More website, branding, original website content, software and other proprietary material may not be copied, reproduced or commercially exploited without permission, except where permitted by law.

Product names, logos, images and trademarks belonging to manufacturers, suppliers or other third parties remain the property of their respective owners.

12. Liability

We will take reasonable steps to operate the website and fulfil orders reliably and securely.

To the maximum extent permitted by law, we are not responsible for losses caused solely by circumstances outside our reasonable control, third-party service interruptions or the customer's misuse of the website.

Nothing in these terms excludes or limits liability where doing so would be prohibited by applicable South African law.

13. Complaints and support

If you experience a problem with an order or our service, please give us an opportunity to investigate and resolve it.

General support: support@dealsandmore.co.za

Returns and refunds: refunds@dealsandmore.co.za

Telephone: 072 999 7946

14. Electronic records

Orders, payment confirmations, account records and electronic communications may be retained electronically for operational, customer-service, accounting, security and legal purposes.

Customers with an account may access available order records through their account. You should also retain your order confirmation and other transactional communications for your own records.

15. Changes to these terms

We may update these Terms & Conditions when our services, systems or legal obligations change. The latest version will be published on this page with its effective date.

The terms applicable to a purchase are generally those in effect when the transaction is concluded, subject to any mandatory legal requirements.

16. Governing law

These terms and transactions concluded through Deals & More are governed by the laws of the Republic of South Africa.

Consumers retain any rights to approach an appropriate consumer protection authority, ombud, tribunal or court where permitted by law.