Delivery Policy

1. Delivery method

The delivery and collection methods currently available for an order will be shown during checkout.

At launch, Deals & More primarily fulfils eligible orders using Pargo's pickup-point network.

Additional delivery methods may be introduced in future. Where another method is offered, its applicable delivery information and charges will be displayed before you complete your order.

2. Selecting a Pargo pickup point

During checkout, you will be able to use the Pargo pickup-point selector to choose an available collection location.

Please check the pickup-point name and location carefully before completing payment.

Your selected pickup point becomes part of your order fulfilment information.

Once a parcel has entered the delivery network, changing the selected pickup point may not be possible.

3. Delivery charges

The applicable delivery or collection charge is displayed during checkout before payment.

You will be shown the product subtotal, delivery charge and total amount payable before you submit your payment.

Delivery charges may change from time to time as delivery services, commercial arrangements or fulfilment options change. The charge confirmed during checkout for your order will apply to that transaction.

4. Order processing

After successful payment, your order must first be prepared for fulfilment before it can enter the delivery network.

Processing time may depend on factors such as supplier stock availability, product location, order verification and the time required to prepare the parcel.

Delivery-provider transit estimates therefore begin only once the parcel has been handed to or collected by the delivery provider and should not be treated as the total time from placing the order.

5. Pargo transit times

Once Pargo has collected the parcel and it has entered Pargo's delivery network, Pargo's published guidance indicates that delivery to a pickup point can take up to three business days, with additional time potentially required for outlying areas.

These are delivery-provider estimates rather than guaranteed Deals & More delivery dates. Actual timing may be affected by location, courier operations, public holidays, weather, network disruptions or other circumstances outside our reasonable control.

6. When your parcel is ready

Pargo will send a notification when your parcel has arrived at the selected pickup point and is ready for collection.

Notifications may be sent by SMS and/or email using the contact information associated with the delivery.

The notification will include the information required to collect the parcel, including the applicable Pargo collection code or one-time PIN.

Please wait for this ready-for-collection notification before travelling to the pickup point.

7. Collecting your parcel

When collecting a parcel, please take the collection information provided in the Pargo notification and any identification required by Pargo for the collection.

The pickup point may need the unique collection code before it can release the parcel.

You are responsible for ensuring that any person collecting on your behalf has the information and authority required by Pargo to collect the parcel.

8. Collection period

Pargo currently holds parcels at pickup points for up to eight days from the ready-for-collection notification.

Pargo may send collection reminders during this period.

If the parcel is not collected within the applicable holding period, Pargo may return it to the sender.

If your parcel is returned because it was not collected, please contact Deals & More so that we can confirm the parcel's status and the available next steps.

9. Tracking and notifications

Where tracking information is available, the parcel may be tracked through the relevant Pargo tracking service using the delivery reference or waybill information supplied for the shipment.

Please ensure that your email address and mobile number entered during checkout are accurate, as these may be used for delivery and collection notifications.

10. Incorrect contact or pickup information

You are responsible for checking your contact details and selected pickup point before completing your order.

If you notice an error after placing the order, contact us as soon as possible.

We will try to assist where reasonably possible, but changes may no longer be possible once an order has been processed or the parcel has entered the delivery network.

11. Product availability

Product availability can change between the time catalogue information is received and the time an order is processed.

If we discover that we are unable to fulfil an order because the product is unavailable, we will notify you and process the appropriate refund in accordance with applicable law.

12. Delayed orders

We will take reasonable steps to process and fulfil orders within the time communicated to you.

Unless another period has been agreed with you, applicable South African ecommerce law requires an online order to be executed within the statutory period.

If an order cannot be completed within the applicable period, you retain the cancellation and other rights provided by law.

If you believe your order has been delayed, please contact us with your order number so that we can investigate its status.

13. Lost or missing parcels

If tracking information does not update for an unusual period, or if you receive a delivery notification but the parcel cannot be located at the selected pickup point, contact us as soon as reasonably possible.

We will investigate the shipment with the relevant delivery provider and advise you of the outcome and available remedy.

14. Damaged parcels

If your parcel or product appears damaged when you receive it, please notify Deals & More as soon as reasonably possible.

We may ask you to provide photographs of the parcel, packaging, shipping label and affected product to assist with the investigation.

Your rights regarding defective or damaged goods are explained further in our Returns & Refunds Policy.

15. Returns are not sent to pickup points

A Pargo pickup point used for collection should not be assumed to be a Deals & More returns address.

Please contact us before returning a product. We will provide the correct return method or destination based on the product and reason for the return.

Return and refund procedures are set out in our Returns & Refunds Policy.

16. Events outside our reasonable control

Delivery may occasionally be affected by circumstances outside our reasonable control, including severe weather, road closures, strikes, public disruptions, courier-network incidents, infrastructure failures or other exceptional events.

Where this occurs, we will take reasonable steps to obtain updated information and assist affected customers.

Nothing in this section removes any statutory consumer right that cannot lawfully be excluded.

17. Contact us about delivery

Please include your Deals & More order number whenever you contact us regarding a delivery.