Returns & Refunds Policy

1. Your statutory rights

This policy is intended to operate together with your rights under applicable South African law, including the Consumer Protection Act, 68 of 2008 and the Electronic Communications and Transactions Act, 25 of 2002.

Nothing in this policy excludes or limits any consumer right that cannot lawfully be excluded.

2. Cooling-off period for qualifying online purchases

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel a qualifying purchase of goods without giving a reason and without penalty within seven days after receiving the goods.

For a return made only because you have changed your mind under this cooling-off right, you may be responsible for the direct cost of returning the goods to us.

Where a qualifying transaction is cancelled under this cooling-off right after payment has already been made, the applicable refund will be processed in accordance with the time periods required by law.

3. Cooling-off exclusions

The statutory ecommerce cooling-off right does not apply to every type of transaction. Legal exclusions may include, among others:

• goods made to your specifications;
• clearly personalised goods;
• goods which by their nature cannot be returned;
• goods likely to deteriorate or expire rapidly;
• audio or video recordings or computer software which have been unsealed;
• certain goods intended for everyday consumption; and
• other transactions specifically excluded by applicable law.

These exclusions relate to change-of-mind cooling-off rights and do not remove any rights you may have if goods are defective, unsafe, incorrectly supplied or otherwise fail to meet statutory requirements.

4. Defective, unsafe or poor-quality goods

Goods supplied to consumers must meet the standards required by the Consumer Protection Act, including being reasonably suitable for their intended purpose, of good quality, in good working order, free of defects and reasonably durable.

If goods fail to meet those standards within six months after delivery, you may return them without penalty and at the supplier's risk and expense, subject to the Consumer Protection Act.

Where the statutory warranty applies, you may direct that the defective goods be:

• repaired;
• replaced; or
• refunded.

This statutory warranty is in addition to any valid manufacturer or supplier warranty that may apply to the product.

5. Goods repaired under the statutory warranty

If goods are repaired and, within three months after that repair, the original defect is not remedied or another failure, defect or unsafe feature is discovered, the remedies provided by the Consumer Protection Act will apply.

6. Incorrect products or order errors

If you receive a product that is materially different from what you ordered, an incorrect quantity, or a product supplied in error, please notify us as soon as reasonably possible.

We will investigate the order and arrange the appropriate collection, replacement, correction or refund where required.

Where the error is ours or the goods do not conform to the order, you will not be required to bear a return cost that the law places on us.

7. Products damaged on arrival

If an item appears to have been damaged during delivery or collection, please contact us as soon as possible after receiving it.

To help us investigate quickly, we may ask you to provide photographs of the product, packaging, shipping label and any visible damage.

Providing photographs assists with the investigation but does not remove any statutory rights you may have.

8. Change-of-mind returns

Where a statutory cooling-off right applies, we will honour that right in accordance with applicable law.

For other change-of-mind requests that fall outside a statutory right, Deals & More may consider a return request on a case-by-case basis. Approval of such an additional return is not guaranteed.

When assessing a discretionary change-of-mind return, we may consider whether the product is unused, complete and in a condition suitable for resale, together with the product type and any applicable legal or hygiene restrictions.

9. Manufacturer and supplier warranties

Some products may include a manufacturer or supplier warranty that extends beyond the statutory warranty period.

Where applicable, we may need to work with the manufacturer, distributor or supplier to assess or process a warranty claim. This does not reduce any statutory rights that apply directly to the transaction.

10. How to request a return

Registered customers may submit and track available return requests through their Deals & More account.

Guest customers, or customers requiring additional assistance, can contact:

refunds@dealsandmore.co.za

Please include, where available:

• your Deals & More order number;
• the product you wish to return;
• the reason for the return;
• a description of any fault or damage; and
• photographs where they are relevant to a damaged or defective product.

11. Returning the product

Please do not send a return to a Pargo pickup point or to any address until Deals & More has provided return instructions.

The correct return method or destination may depend on the product, supplier, warranty process and reason for the return.

Where the law places the cost and risk of return on Deals & More, we will provide or arrange the appropriate return process.

Where a return is made only under an applicable change-of-mind cooling-off right, the direct cost of returning the goods may be for your account as permitted by law.

12. Condition of returned goods

Please take reasonable care of goods while they are in your possession and return all components, accessories and items relevant to the return where reasonably possible.

We may inspect returned goods to confirm their identity, condition and the nature of a reported fault.

An inspection will not be used to deprive you of a remedy to which you are entitled under applicable consumer law.

13. Refunds

Once a refund has been approved, it will normally be processed back through the original payment method where reasonably practicable, unless another lawful arrangement is agreed with you.

Refund processing times may depend on the payment provider and your financial institution. Deals & More will initiate refunds within any time period required by applicable law.

We will notify you when the refund has been processed from our side.

14. Unavailable products

If we are unable to fulfil a paid order because a product is unavailable, we will notify you and refund the applicable payment in accordance with the requirements of applicable ecommerce law.

15. Abuse, misuse and unauthorised alterations

Statutory remedies may not apply where a product failure was caused by misuse, abuse, accidental damage, unauthorised modification, use contrary to supplied instructions or alteration after the product left the control of the relevant supplier, where the law permits such a limitation.

Each claim will be considered according to its circumstances and applicable consumer law.

16. Contact us